Legal

Privacy Policy

Effective date: June 3, 2026 · Last updated: June 3, 2026

The Raising Club takes your privacy seriously and the privacy of the children in your care even more so. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Privacy Policy

1. Who We Are

The Raising Club operates the Platform at theraisingclub.com. When we say we, us, or our, we mean The Raising Club Marketplace. We are the data controller for personal information collected through the Platform.

2. Information We Collect

When you register, we collect:

Account and Profile Information

Name (first, last, and any preferred name)
Email address and password (hashed — we never store your password in plain text)
Phone number (optional)
Location — neighborhood, city, ZIP code, or coordinates derived from your search input
Role (parent, caregiver, or organization)
Profile photo (optional, for caregivers)
Organization name and job title (for organization accounts)

Caregiver-Specific Profile Data

Experience, skills, certifications, and care settings (self-reported)
Age groups served and availability
Hourly rate range (optional)
Bio and highlights
Education and credentials
Work authorization status (where relevant)
Background check status (if applicable)

Childrens Information

Important: We take childrens privacy very seriously. We collect only the minimum information about children needed to personalize the experience for parents. We do not allow children to create accounts.

Parents may enter the following information about each child in their care:

Birth month and birth year (we do not collect the full date of birth or the childs name)
A pet name or nickname chosen by the parent (not the childs real name)

This information is used only to calculate age ranges for matching purposes and to personalize the parents onboarding experience.

The Platform is not directed at children under 13. If we learn that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will delete it promptly.

Additional Data Collection sections are fully described in your language.

3. How We Use Your Information

We use the information we collect to:

Create and manage your account and provide the Platforms features
Match caregivers with families based on location, age groups, skills, and availability
Power the marketplace (job postings, applications, family listings, reviews)
Process payments and manage subscriptions
Send transactional communications (account confirmations, booking confirmations, payment receipts)
Send community updates and newsletters (where you have opted in)
Respond to your support requests and investigate reported conduct
Detect and prevent fraud, abuse, and security threats
Analyze usage to improve Platform features and fix bugs
Comply with legal obligations

We do not sell your personal information to third parties.

4. How We Share Your Information

We share your information only as described below:

With other Platform users

Your public profile (for caregivers and published family listings) is visible to other authenticated users.

With service providers

We share data with trusted third-party providers who help us operate the Platform, including:

Supabase — database and authentication hosting
Stripe — payment processing
Vercel — hosting and infrastructure
Resend / email provider — transactional email delivery
Google — location/address autocomplete
Background check providers — where background check services are used

These providers are contractually required to protect your data.

For legal reasons

We may disclose your information when required by law, court order, or governmental authority.

Business transfers

If TRC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5-12. Additional Sections

Additional privacy policy sections (Children's Privacy, Your Rights, Data Retention, Security, Third-Party Services, International Transfers, Changes, Contact) are fully translated and available in your selected language.

13. Identity Verification & Background Checks

Caregivers may optionally undergo identity verification and/or a background check through our third-party provider, Authenticate (authenticate.com), a US-based identity verification service.

Data we collect

Your first name, last name, and email address are transmitted to Authenticate to create a verification session.
Government-issued photo ID images and a live selfie are captured and processed by Authenticate directly — we do not receive or store these.
If a background check is requested: criminal history data is retrieved from public records by Authenticate under your explicit consent.
We store only a verification status (verified, pending, failed, or expired), a provider reference code, and an expiry date.

How we use it

To display a Verified Identity or Background Checked badge on your public profile and marketplace listing.
To automatically remove expired badges when the verification lapses.
To assess safety: a sex-offender registry match results in immediate account suspension; criminal records are reviewed by our Trust & Safety team.

Third-party processor

Authenticate acts as an independent data controller/processor for the verification process. Their privacy policy governs how they handle your documents and biometric data. We encourage you to review it at authenticate.com/privacy.

Retention

Verification status records are retained for as long as your account is active. They are deleted when your account is permanently deleted. Detailed reports held by Authenticate are subject to their own retention policies.